Privacy Policy

1. Information We Collect

We collect only the data necessary to provide you with a seamless shopping experience.

  • Personal Identity: Name, shipping/billing address, email address, and phone number.

  • Payment Data: We use secure third-party processors. We see only the last four digits of your card and the card type; we never store full credit card numbers.

  • Order History: Items purchased, sizes, styles, and communication history with our support team.

  • Technical Data: IP address, browser type, device info, and browsing patterns (collected via cookies).

  • Marketing Preferences: Data on whether you’ve opted into our newsletters or promotions.

2. How We Use Your Information

Your data allows us to fulfill our commitment to quality and service:

  • Order Fulfillment: Processing payments, preparing shipments, and sending tracking updates.

  • Customer Support: Troubleshooting issues and processing returns or refunds.

  • Security: Screening transactions for fraud and preventing unauthorized access.

  • Marketing: Sending sales announcements or product launches (only if you opt-in).

  • Legal Compliance: Maintaining records for tax, accounting, and regulatory obligations.

3. Sharing with Trusted Partners

We never sell, rent, or trade your personal information. We only share data with essential service providers, including:

  • Payment Gateways: PayPal and secure card authorization networks.

  • Logistics: USPS, UPS, FedEx, and DHL.

  • Analytics: Google Analytics and Meta Pixel to improve site performance.

  • Marketing Tools: Platforms like Klaviyo or Mailchimp for subscriber updates.

4. Data Retention & Security

  • Retention: We keep your data only as long as necessary for business, legal, or tax purposes (typically up to seven years for financial records).

  • Security Measures: We use SSL encryption, firewalls, and secure servers. Access to your data is limited to authorized staff on a need-to-know basis.

5. Your Rights & Choices

Depending on your location (such as the EU or California), you may have the following rights:

  • Access & Correction: Request a copy of your data or fix inaccuracies.

  • Deletion: Request that we delete your personal info (where legally permitted).

  • Opt-Out: Unsubscribe from marketing at any time via the "Unsubscribe" link in our emails.

  • Exercise Your Rights: Email us at support@thekellashop.com with the subject "Privacy Request."

6. Cookies & Tracking

We use cookies to remember your cart, analyze site speed, and show you relevant products. You can disable cookies in your browser settings, though some site features may stop working.

7. Children’s Privacy

Thekellashop does not knowingly collect data from individuals under the age of 16. If we discover such data has been collected without parental consent, it will be deleted immediately.

Contact Us

If you have questions about your privacy, please contact our support team:

  • Store Name: THEKELLASHOP

  • Address: 3004 Rocky Hollow Dr, Waxhaw, NC 28173, United States

  • Email: support@thekellashop.com

  • Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)